Logistics & Operations Manager

Replenysh is the operating layer for circular supply chains — routing, recovering, and moving material across a 5,000+ partner network of sortation centers, processors, destinations, and carriers. None of it moves without logistics. We need a hands-on operator to run the daily motion, own the partner and carrier relationships, keep order data clean, and build the playbooks the function scales on. This is a ground-floor seat: you start by running the operation and leading a small offshore team, and grow into building the org — with a clear path to Head of Logistics or Operations as we scale.

Logistics is the backbone of the platform. Physical goods move through sortation centers, carriers, and destinations, and every handoff is a chance for a load to stall, a weight to be wrong, or a record to drift from reality. Get it right and we unlock leverage, margin, and reliability for the whole business. Clean, on-time data is what the rest of the platform runs on — settlement, finance, and partner trust all sit downstream of this seat.

• —The daily logistics motion — keep every order moving across the network, on time and properly documented.
• —The squad — set priorities, keep the team unblocked, and roll up your sleeves to cover the work yourself when someone is out.
• —Partner and carrier relationships — be the trusted point of contact for sortation centers, destinations, and carriers, and hold them accountable while keeping them warm.
• —New-partner onboarding and carrier swaps — figure out what it takes to get a partner live or a lane re-covered, and drive it to done.
• —Order data quality — clean, accurate, on-time records across the order lifecycle, and the offshore QA team that maintains them.
• —Exceptions — late or failed pickups, weight discrepancies, contamination, pricing disputes. Diagnose the root cause, resolve what you can, escalate what you can't, and protect margin.
• —SOPs and playbooks — turn repeatable work into process so the function doesn't depend on any one person.

• —Hands-on operator with high agency — you figure out what needs to happen and make it happen, without waiting to be told.
• —Roughly 4–8 years in logistics, operations, supply chain, or a related operating role.
• —You've owned partner, vendor, or carrier relationships, and you're comfortable owning the conversation — including the hard ones where you hold someone accountable.
• —You've managed or led people. Managing a remote or offshore team across time zones is a strong plus.
• —A track record of troubleshooting operational problems and driving them to resolution, not just flagging them.
• —Detail-obsessed about data accuracy — you care that the numbers are right and the records are clean, because everything downstream depends on it.
• —Comfortable building process where none exists instead of inheriting it.
• —Calm under pressure, a structured problem solver, and good judgment on when to resolve independently versus when to escalate.
• —Bonus: freight, 3PL, recycling, commodities, or marketplace and multi-party operations; standing up new partners, accounts, or lanes; reaching for modern tools and automation to turn repetitive work into systems.

• —Did you prioritize correctly? Did the issues that stop goods moving or cost us margin get attention first?
• —Did you own the partner and carrier conversations, or wait for someone to tell you what to say?
• —Did you find the root causes in the data, or just patch the symptoms?
• —How would you run the offshore QA team so the same data errors stop recurring?
• —Is your proposed process actually preventive — SOPs and checks that hold up when you are not in the room?
• —Did you show judgment on when to resolve independently versus when to escalate?
• —How clearly and concisely do you communicate, internally and with partners?